Business Process Mapping (JAKARTA)

Business Process Mapping (JAKARTA)

Date:

  • 30-31 March 2016
  • 27-28 April 2016
  • 25-26 May 2016
  • 28-29 June 2016
  • 26-27 July 2016
  • 29-30 September 2016
  • 26-27 Ocotber 2016
  • 28-29 November 2016
  • 27-28 December 2016

Venue: Hotel Harris Tebet Jakarta

Workshop Leader
Desmon Ginting
telah berada di Dunia Kerja selama lebih dari 21 tahun. Di era tahun 90-an hingga akhir tahun 2000 berkecimpung di Dunia Perbankan dan Pasar Modal. Sejak awal tahun 2001, terjun di arena Perubahan Perilaku dan Peningkatan Produktivitas dengan fungsi utama sebagai Business Developer, Account Executive dan Liaison Officer. Peranan ini membawanya berinteraksi dan berkomunikasi dengan beragam kalangan dari berbagai organisasi dan industri, mulai dari manajemen puncak hingga manajemen lini pertama.

Beliau menyelesaikan pendidikan S1 (Ir.) Industrial Engineering di Institut Teknologi Bandung (ITB) pada tahun 1989. Kemudian, atas dasar beasiswa penuh yang diterima, Postgraduate Diploma in Banking pada tahun 1994 dan S2 (M.Tech.) Manufacturing and Industrial Technology di Massey University, New Zealand, pada tahun 1996. Sejak tahun 2011, beliau aktif sebagai Trainer & Coach.

Learning Objective

  • What is a Business Process Mapping?
  • When/Why use Process Mapping?
  • How Do You Construct a Process Map?
  • How Does a Process Map Identify Waste and Make Improvements?

Business Process Mapping
Process Mapping is a way to graphically represent the transactions and stories that make up a business

However, Process Mapping by itself is not a complete analysis. Instead, it is a tool that helps complete the final analysis of the process under review.

The accumulation of activities that takes place in each business process is what ultimately determines a company success. So processes must be analyzed to ensure that they support key business objective.

Process analysis is particularly useful in ensuring the accomplishment of business objectives relating to customer service, efficiency, effectiveness and profitability.

It allows reviewers the opportunity to get a better understanding of the process, effectively find ways for that process to be more successful and ensure that the true value is being provided to the customers.

Syllabus

What is Business Process Mapping (BPM)?

  • The Background
  • What is Business?
  • Definition of BPM

Why Business Process Mapping?

Process Approach

  • What is Process?
  • Process Attributes
  • Example of Process Approach

The Perfect Process

  • 3 Categories
  • 5 Compulsory Characteristics

Process Approach in the Business World

  • Scope of Business Process
  • Example of Business Process
  • Visual Representation (Attributes) of BPM

A Business House Without Waste

  • Values-Added & Non Value Added Activities
  • Non Value Added = Waste = Ms. Timwood
  • BPM & Ms. Timwood

The Primary use of BPM

  • The Competitive Edge Impact: 3 Financial Indicators & 3 Operational Indicators
  • The Connection between these 6 Indicators

The 4 Underlying True Value in Creating BPM

  • The BPM Drivers: 3 Categories & 6 Sub Categories
  • The Goal of BPM

The 6 Steps of BPM & Improvement

  • The Mapping & Process Improvement Cycle
  • The AS is Map
  • The Purpose of AS IS Map
  • The Symbols Used
  • The Should be Map: Improvement Map

The 6 Steps in Creating a Process Map

Full Exercises – Business Process Mapping

  • Case Study
  • Drawing as is Map
  • Drawing Should be Map
  • Group/ Individual Presentations
  • Interactive Discussions

Summary

Investment Fee
Rp.4,500,000,
Rp.8,100,000, Registrasi 2 Peserta (Excluding PPN)

Including: Course Material: hard copy, soft copy & flash disc, Free Wi-Fi, Certificate, Lunch & Coffee Break, Souvenir & Door Prize 

Pendaftaran Online | INFO-TRAINING.COM
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