The most widely accepted approach to IT Service Management in the world
This event will be held on the specified venue and schedule below:
Schedule : 26-28 Oktober 2015
Time : 09.00AM – 05.00PM
Venue : AXA Tower 37th Floor – Kuningan City. Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan
The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.
IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.
There are no pre-requisites for this course, although a basic knowledge of IT Service Management concepts will be helpful.
Yudistira, ITIL Expert, PRINCE2, ISO 20000
Has 21 years of experience in the IT Support/Helpdesk field, and comes with 7 years of Experience in ITIL Implementation of various businesses and industry background both from the local scene and internationally. Has excellent experience in IT Operations, IT Projects, Operations, IT Training Management and implementation. Has also exposure in BCP/DRP, IT Risk, and Incident Management.
Module 1: Introduction
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Transition
Module 5 : Service Operation
Module 6: Continual Service Improvement
Module 7: Exam Preparation
Original ITIL Foundation Courseware accredited by APMG
ITIL Foundation Exam
Certificate of Attendance from Informatics (Singapore)
ITIL Foundation Certificate from APMG (if pass the exam)