The IT Infrastructure Library – ITIL® v.3 Foundation 2011 Edition

The IT Infrastructure Library – ITIL® v.3 Foundation 2011 Edition

Jadwal Training ITIL Jakarta 2016. Certificate ITIL dari AXELOS Global Best Practice Solutions. Paket Sertifikasi terbaik dan terlengkap.

Globally Recognized Expertise in the Field of IT Service Management

Date
29 – 31 August 2016
21 – 23 September 2016
10 – 13 October 2016
14 – 16 November 2016
11 – 14 December 2016

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

The benefits of ITIL:

  1. IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives
  2. Known and manageable IT costs, ensuring the business better plans its finances
  3. Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users
  4. Financial savings from improved resource management and reduced rework
  5. More effective change management, enabling the business to keep pace with change and drive business change to its advantage
  6. Improved user and customer satisfaction with IT
  7. Improved end-customer perception and brand image

Fee  
Rp. 9.500.000

  • Get More Special Discount if can register for minimum 3 (three) Participants
  • Original Courseware from QUINT
  • Certificate of Attendance
  • ITIL Exam
  • Certificate of ITIL form AXELOS (if Pass the exam)
  • Lunch and Coffee Break
  • Stationery
  • Exclusive Souvenir

Package           :

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • ITIL Foundation Certificate from APMG (if passed the exam)
  • Lunch and Coffee Break
  • Souvenir

Trainer            
Certified Practitioner Trainer.
 
Course Modules:
Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processess and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Management

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordination

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Exam Preparation

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