How To Handle Criticism And Complain (BANDUNG)

How To Handle Criticism And Complain (BANDUNG)

Tanggal

  • 20 Jun 2016-21 Jun 2016
  • 28 Jul 2016-29 Jul 2016
  • 15 Aug 2016-16 Aug 2016
  • 26 Sep 2016-27 Sep 2016
  • 24 Oct 2016-25 Oct 2016
  • 24 Nov 2016-25 Nov 2016
  • 27 Dec 2016-28 Dec 2016

Tempat
Hotel Kagum Group Bandung (Golden Flower, Banana Inn, Grand Seriti, Carrcadin, Amaroossa, Grand Serela, Gino Feruci, Verona Palace, Malaka, Zodiac Taurus)

TRAINING OBJECTIVE :

  • Memberi bekal kepada para peserta agar mampu menjawab tuntutan yang semakin dirasakan perusahaan, yaitu pelayanan yang professional (Efisien dan efektif serta ramah)
  • Memiliki Pengetahuan untuk menganalisis Customer.
  • Mampu menangani kritik dan komplain secara professional

CAKUPAN MATERI TRAINING :

  1. Criticism and complain
  2. Knowing yourself before knowing other
  3. Knowing characteristics of the customer
  4. Empathy Communications
    • Listening not hearing
    • Becoming interactive listener
  5. Developing your emotional intelligence
  6. Positive Mental Attitudes
  7. Balance of power ( physical, mental and verbal )
  8. Handling objections
  9. Handle criticism
    • Examine your self
    • Do Not Confront. Act Accordingly
    • Less is more
  10. Handle complain
    • How to respond each complaint
    • How to find Troubleshoot the problem
    • Have a plan to handle complain

INVESTATION PRICE/PERSON :

  • Rp 3.950.000/person (full fare)  or
  • Rp 3.750.000/person (early bird, payment 1 week before training)  or
  • Rp 3.500.000/person (if there are 3 or more participants from the same company)

FACILITIES FOR PARTICIPANTS :

  1. Modul Training
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified
  11. Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)

INSTRUKTUR TRAINING
Achmad Fadjar, SE, MM.Ak, sarjana dan master lulusan Universitas Padjadjaran adalah praktisi serta konsultan senior dalam bidang Akunting, Finance, Marketing dan HR Training & Development. Telah lebih dari sepuluh tahun beliau sebagai praktisi dan pengajar, telah banyak membantu para klien dalam membuka wawasan dan menyelesaikan tugas-tugas pekerjaan dengan effective dan effisien. Pengalaman sekian lama telah mengantar beliau dalam penguasaan berbagai topik ilmu antara lain Effective Presentation & Negotiation Skill, Interpersonal Skill and Communication Skill , Leadership & Team Development for Management Success , SDM Berbasis Kompetensi , Outsourcing Management, Tender & Contract System , Financial & Budgeting serta banyak lagi topik lainnya.

Beberapa klien/ user yang pernah mengunakan jasa beliau : PT. Timah Tbk. PT Arun LNG, PT. Batu Bara Bukit Kendi, PT. Petrosea Tbk. , PT. Chevron Pacific Ind., PT. Freeport Ind. PT. Banpu ( Infocomindo ), PT. Medco E&P, PT. Semen Gresik ( persero ) Tbk. Petrochina Int’l, PT. Vico Indonesia, Pertamina, Cnooc Ses Ltd., PT. British Petroleum, BP Migas, PT. Pupuk Kaltim, PT. Badak NGL, PT. Inco Ind. Tbk. PT. Nusa Halmahera, PT. Kaltim Pacific Amoniak, PT. Surveyor Ind. PT. Samindo Utama Kaltim, PT. Lekomaras, PT. Nusa Halmahera Mineral, PT. Pusri, PT. Kaltim Prima Coal ( KPC ), PLN, UTSG, HESS Indonesia Pangkah Ltd, PT. Aneka Tambang, PT. Adaro Indonesia, PT. Puncak Jaya Power, PT. Sandvick SMC, PT. Rekayasa Industri, PT. Kideco Jaya Agung, PT. RedPath Indonesia, PT. Kitadin Embalut, PT. Indominco, PT. Centra Indo Teknik, PT. Arutmin, PT RedPath Indonesia, PT. Bama Bumi Sentosa, PT. Santos, PT. Indomuro Kencana Straits, PT. Jasindo, PT. Krakatau Wajatama, PT. Citic Seram Energi, PT. Kaltim Prima Industri, PT. Connoco Phillips Indonesia, Total E & P Indonesie, PT Energi Sengkang, PT. Hexindo, PT. Turbaindo Coal Mining, PT Berau Coal, Poltek Bengkalis,PT. Bank Mandiri, PT. Angkasa Pura 2, Embassy of the Kingdom of Netherlands, PT. Inspindo Mulia, Pertamina Hulu Energi ONWJ Ltd., UNDP, dll.

 

 

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